FAQ
1. What types of bikes do you sell?
We offer a selection of high-quality bicycles, including mountain bikes, road bikes, hybrid bikes, electric bikes, and folding bikes.
2. Do you ship within the United Kingdom?
Yes. We currently offer free shipping throughout the United Kingdom.
3. How long does delivery take?
- Handling time: 1–3 business days
- Transit time: 2–4 business days
Estimated total delivery time is 3–7 business days.
4. Are your bikes delivered assembled?
Most bikes arrive partially assembled for safe transportation. Basic assembly may be required, and instructions are included where applicable.
5. What size bike should I choose?
The best bike size depends on your height and riding style. Please refer to the sizing guide on the product page or contact our customer support team for assistance.
6. Do your bikes come with a warranty?
Yes. Our bikes are covered by a warranty against manufacturing defects. Please refer to our Warranty Policy for full details.
7. Can I return my order?
Yes. You may request a return in accordance with our Return & Refund Policy. Please contact us before returning any item.
8. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
9. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
10. Are the bikes suitable for everyday use?
Yes. Our bicycles are designed for a variety of uses, including commuting, leisure riding, fitness, and outdoor adventures, depending on the model.
11. How can I contact customer support?
You can contact our customer support team by email or phone. We aim to respond to all inquiries within 24–48 business hours.